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Find answers to common questions about our products and services
Due to all items being personalized, we do not offer refunds or exchanges. All sales are final.
To keep your embroidered item looking its best, we recommend the following care instructions:
Turn the item inside out before washing
Machine wash cold on a gentle cycle or hand wash
Use mild detergent only
Do not bleach or use fabric softeners
Do not wring or twist the fabric
Lay flat to dry or air dry only
If needed, tumble dry on low heat (avoid high heat)
Do not iron directly over embroidery
If ironing is necessary, turn the item inside out or place a cloth over the embroidery
Proper care will help preserve the stitching, color, and overall quality of your embroidered item.
Yes! Feel free to email knotyouraveragestitchllc@gmail.com to check availability and discuss rush order options.
Yes! We love custom ideas. If you don’t see what you’re looking for, reach out via email at knotyouraveragestitchllc@gmail.com and we’ll do our best to bring your vision to life.
Once your order is placed and production has begun, changes are not guaranteed. If your item hasn’t gone into production yet, please contact us as soon as possible and we’ll do our best to accommodate your request.
All orders can take up to 2-4 weeks, excluding weekends and holidays! (Shipping time not included)
Please double-check your shipping address at checkout. I am not responsible for orders shipped to an incorrect address provided by the buyer. Once your order has been handed to USPS, delivery, delays, or lost packages are solely USPS’s responsibility, and refunds will not be issued for lost or delayed shipments.
If a package is returned due to an incorrect or incomplete address, the buyer is responsible for providing the correct address and paying all reshipping fees. Buyers may choose their preferred shipping service for reshipment. For shipping delays or delivery issues, please contact USPS or your package protection provider directly.
Orders ship once embroidery is complete. You will receive tracking information when your order ships.
Please contact us via email knotyouraveragestitchllc@gmail.com within 24 hours of delivery with photo evidence so we can assist you.
Each item is made to order, so slight variations in stitching or color may occur. This is part of the handmade process.
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